SHIPPING WITHIN THE U.S.A.
All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking number displayed in the e-mail.
We offer free standard shipping on orders of $1,000 or more. Orders of under $1,000 are shipped standard for a flat rate of $9.95. Need it sooner? We offer expedited two day shipping for $14.95 and overnight for $19.95 which can be selected during the checkout process.
We are happy to serve shoppers from all over the world. Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer.
If for any reason you are dissatisfied with your online purchase, you may return, exchange, or receive store credit for your item(s) within 30 days from the date of shipment. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. On Special Orders such as items with engraving and special ring sizes, a 20% restocking fee will be applied. Any orders returned undeliverable or refused by recipient, will be subject to a $9.95 charge to be deducted from the total refund amount.
XO Gems Quality Assurance department reserves the right to verify the authenticity of the product. Once your item(s) have been received and accepted, you will receive a full refund for the cost of the item excluding shipping, handling and insurance charges. Please allow 7-12 business days after the item(s) has been received for your credit to be processed. Refunds will be issued using the same type of payment used in the original purchase.
If for any reason you wish to cancel your order, please contact customer service. There is a 20% restocking fee for the cancellation of any Special Order items.
HOW TO RETURN AN ITEM PURCHASED
Please follow our 3 easy steps below:
- OBTAIN YOUR RETURN AUTHORIZATION NUMBER:
Contact us to obtain a Return Merchandise Authorization (RMA) number. When approved, you will receive an email with your Return Merchandise Authorization Number along with detail shipping and packaging instructions.
- PACKAGE YOUR ORDER:
Repack the item(s) in the original packaging materials. To receive a refund, you must provide the original packaging and documentation. Write the Return Merchandise Authorization (RMA) number on the receipt and on the outside of the package. Any promotional item or free gift included with the order must be returned. If not returned, you will be subject to the full retail price of the item.
- SHIPPING & INSURANCE:
Once you have received your RMA number, ship the item prepaid to the address received in your email. For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. The package will be returned to its original sender if the RMA number is not included on the box or if it has been damaged or tampered with. Please note: for security purposes, do not write XO Gems or the contents of the package such as jewelry, diamonds, gold or any other related items on the outside of the box. Return shipments are the responsibility of the customer.